FREE DELIVERY ON ORDERS OVER £1000

Terms and Conditions

How to Use the Site

Navigate through the site using the menu at the top of every page. Many sections have subcategories, so use the links to browse each subsection.

YOUR SHOPPING CART

Viewing the contents of your Cart

At any time, you can check the contents of your shopping cart by clicking the "CART" button at the top right hand side of every page.

Adding an item to your Cart

To add an item to your cart, click the "Add to Cart" button which can be found by the image. A window will appear showing the item(s) has been successfully added to your cart. You can then close the window to continue shopping, view your cart or check out.

Removing an item from your Cart

If you place an item into your cart which you later decide you no longer wish to buy then you can remove it by clicking "Cart", adjusting the quantity of that item either up or down or removing the item completely and then clicking the refresh button.

Changing the quantity of an item

If you would like to buy more than one of any item, you can amend the quantity field at the time of purchase. Alternatively, you can amend the quantity of items already in your Cart by going to Cart, amending the quantity and clicking the refresh button.

The Checkout

Confirming your purchase on the Amersham Bathroom Shed site.

When you have finished browsing and are ready to purchase your goods, go to Check Out by clicking the Checkout option after you have clicked on the Cart icon.

During the check out process you will be required to enter your shipping details and billing information including name, email address, home address and telephone number.

This information is required so that we are able to send you your receipt and goods if you have arranged for delivery or contact you if there are any problems with your order. Your details will never be transferred or sold to a third party. For more information please see our Privacy Policy.

As part of the final checkout you can confirm your order details and be transferred to secure payment pages.

Choosing how to pay - credit/debit card or PayPal

You will be transferred to the secure payment section of the website where you can choose to pay by various credit/debit cards or Paypal. Having selected the type of card you would like to use, you will need to enter your card details in order to complete your order.

If you have chosen to pay by Paypal, then just follow on the on-screen instructions. You can either log in to your account or create one and follow on screen instructions to confirm your payment.

Receipt of your payment

Once your transaction is authorised you will receive an automated email as written confirmation of our receipt of your order and your payment. This page and/or this email can be printed for your records.

Ordering by Telephone

If for any reason you would prefer to place your order over the phone you are welcome to do so. You can call our helpful and friendly customer service team between 9am and 5pm, Monday – Friday on 01494 728882. They will process your order securely and responsibly on your behalf and take credit/debit card payment over the phone.

Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will only occur when you have collected your item(s) from our store or the items have been dispatched and a confirmation of dispatch has been sent.

Back Orders

We invest a great deal of money in stockholding, warehousing and stock control software in order to stay in stock of all our products at all times, and to ensure that the website is always updated when a product goes out of stock. However unfortunately these systems are not perfect and subject to human error, so occasionally we get caught out and an item is shown as being in stock when in fact it is not. This happens most often when two people order the last remaining item in very quick succession virtually simultaneously.

If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to refund you the difference for any items we have not sent. We believe that this policy gives us the best chance of providing the best customer service possible under the circumstances: returning our customers' money immediately and leaving it to them to make alternative arrangements here or elsewhere should they choose to do so.

Occasionally if we know an item will shortly be coming back into stock - or if a customer orders a very large quantity of stock which we have to source specially - we will hold the order until the stock is available. Under these circumstances we will contact the customer as quickly as possible to explain the situation and to confirm that a short delay will be acceptable. This contact will be made within three working days. We will keep the customer informed on progress as we await delivery of the stock we need.

Tax Charges

All prices include VAT at 20%.

 

RETURNS POLICY

This does not affect your statutory rights as a consumer.

We do everything we can do to ensure we send you the items you have ordered or you collect the items in perfect condition.

However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

See below for details.

Damaged goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return.

Incorrect or missing goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return.

Goods not as described - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.

We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return.

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, The Bathroom Accessory Company will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return.

Dissatisfaction caused by customer error or decision

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

Incorrect details - please inform us immediately

If upon placing your order you realise you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimise any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However, we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realise you accidentally bought the wrong thing.

Please get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value. Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by the customer service team.

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods

When you return goods to us, please enclose information pertaining to the return. The information we need is:

Your name and order number.
Written confirmation of what items you have returned
Written confirmation of the reason for your return
Written request for either refund or replacement as appropriate.

Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages

The Amersham Bathroom Shed reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact info@bathroomshed.com

 

CONTACT US

Amersham Bathroom Shed

Unit 6 Reed Industrial Estate
28 Plantation Road
Amersham
Buckinghamshire
HP6 6HJ

Tel: 01494 728882

Email: info@bathroomshed.com